Email Service Messaging Section
Check out this article, for all you need to know about configuring the i4scada Email Messaging Service.
The Email Service Messaging section allows the user to configure the settings for sending and receiving email messages with Messenger or MessengerPro.
Email Service Messaging Section
The options listed in the Email Service Messaging section are split into four categories: General, Communication, Format, and Confirmation.
The settings will only be saved upon pressing the Save button.
General options
Email Service Messaging General options
UI Option | Description |
|---|---|
Active | Toggles the Email service on or off. If disabled, the Email service won't be available in Messenger or MessengerPro. |
Sender | The email address used for sending the alarm email and receiving the confirmation replies. |
Pause time after transmission error | The period of time (in minutes) to wait before sending again the alarm email, if an error was encountered when sending it initially. |
Lifetime for alarm message | The life time (in minutes) for an alarm email, in case of a persistent transmission error. The message will be deleted from the system after this time passes. |
Send priority | The priority for sending the alarm emails: Low, Normal, or High. |
Communication options
The Communication options allow the configuration of the SMTP/POP3.
Service Messaging Communication options
UI Option | Description |
|---|---|
SMTP/POP3 | If selected, Messenger sends the alarming emails using the SMTP or POP3 protocols and receives confirmation replies using the POP3 protocol. |
Use RAS | Allows the selection of the preferred dial-up connection, if used. All the available dial-up connections will be listed in the drop-down box. |
Timeout | The period of time to wait before redialing, when the dial-up connection cannot be established. |
Send authentication | The sending method for emails: POP3 or SMTP. |
SMTP Settings | The configuration is required when sending emails using the SMTP protocol. SMTP settings are used to send emails (e.g. for sending alarming emails) or feedback notifications (success, error, or invalid request) after Messenger received a confirmation email.
|
POP3 Settings | The configuration required when sending/receiving emails using the POP3 protocol. POP3 settings are used to receive confirmation reply mails (if active) or when sending alarming mails, if the user selected POP3 authentication.
|
Format options
The Format options allows the configuration of the header and footer of the email template.
Service Messaging Format options
UI Option | Description |
|---|---|
Header | The email header. |
Footer | The email footer. |
Confirmation options
The Confirmation options allows the configuration of the email message replies and feedback notifications.
Service Messaging Confirmation options
UI Option | Description |
|---|---|
Active | If enabled, the system will check for incoming replies to the alarm email message, using the POP3 settings defined in the Communication tab. If disabled, the user will not be able to issue any command (e.g. acknowledgment) via email reply. |
Polling interval | The time interval (in minutes) between two consecutive queries for replies to the alarm email message. |
Successful confirmation | The feedback notification will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) was successfully executed. The user has the possibility to edit the following options for the success confirmation:
|
Error occurred | The feedback notification will be sent back to the user if an error occurred while executing the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment). The user has the possibility to edit the following options for the error notification:
|
Invalid request | The feedback notification will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) is invalid. The user has the possibility to edit the following options for the invalid request notification:
|